What to do after a visa agent scam
If an agent has taken your money or control of your appointment account, secure your account and report the payment. Keep your conversations and payment records so you can explain what happened.
Where to start
- Stop sending money, including any fee requested to release your account or recover a previous payment.
- Save the chats, receipts, transaction IDs, phone numbers and profile links.
- If you can sign in, change your appointment-account password and check your contact details and booking.
- Report financial fraud through India’s National Cyber Crime Reporting Portal or call 1930. Contact your bank or payment provider as well.
Report the incident promptly. Reporting does not guarantee that the payment can be recovered.
Recovering access to your appointment account
Open the official appointment portal yourself. If you cannot sign in, use its password-recovery option. Check your inbox and spam folder for the reset message.
If the reset fails or the registered email has been changed, contact the appointment service through its official India support page. Explain that someone else may have changed your account details and ask for the account-recovery process. A missing reset email alone does not prove the email address was changed.
Follow the official support team’s identity-verification instructions. Send identity documents only through the support channel you have verified. Do not post your passport, password or application details in a public group.
Once you regain access, review your email, phone number and appointment details. If you reused the password elsewhere, change it on those accounts too. We cannot promise a support response time or recover the account on the portal’s behalf.
Reporting the payment
India’s financial cyber-fraud helpline is 1930. You can also submit a complaint at cybercrime.gov.in. Keep the payment amount, date, transaction reference, recipient details and relevant messages ready.
Contact your bank or payment app through its official support channel. Describe the transaction and ask how to report fraud or raise a dispute. Keep the complaint reference and follow any instructions for additional evidence.
Do not pay someone who promises guaranteed recovery. Your bank and the investigating authorities determine what action is possible.
Checking your appointment
Someone with access to your scheduling account may have changed its details or your appointment. Check the booking inside the portal rather than relying on a screenshot sent by the agent. Ask official support about any changes you cannot explain.
Signs of a further scam
- A request for more money before your account is returned.
- An appointment confirmation that you cannot verify in your account.
- A person contacting you unexpectedly and promising to recover your money for a fee.
- A request to share a password, OTP or identity document in a group chat.
Before hiring another provider, read our guide to choosing an appointment service and confirm the provider’s identity and written terms.
Common questions
Can VisaHurry restore my appointment account?
No. Account recovery must go through the official appointment service. We can help you find its support information, but we cannot change its records or guarantee a recovery time.
Will reporting fraud get my money back?
Recovery is not guaranteed. Report the payment promptly to the financial cyber-fraud helpline or reporting portal and to your bank or payment provider. Keep your evidence and complaint references.
What should I keep as evidence?
Keep payment receipts, transaction IDs, chats, contact details, profile links and any appointment confirmations the agent sent you.
Further help
For questions about finding the right support channel, contact VisaHurry on WhatsApp. For general discussion with other applicants, see our Telegram communities.