We believe in transparency and fairness. Our refund policy reflects the high-effort nature of slot tracking.
1. Booking plans
Most booking plans are payable after a successful appointment booking. Urgent H1B and H4 cases with a target date inside 30 days may require a written 20–25% advance. We confirm the amount and terms before payment.
2. Call-alert initial payment
The six-month call-alert plan costs ₹10,000. The ₹2,000 initial payment counts toward that price. The remaining ₹8,000 is due once you successfully book an appointment yourself. If we cannot activate your alerts, or you cancel before we confirm activation, request a full refund of the ₹2,000. We will confirm activation directly; submitting the request or paying alone does not activate the service.
After activation, the cancellation and refund terms agreed in writing for your plan apply.
3. Other advance payments
For an urgent H1B or H4 booking advance, if no suitable slot is booked within the timeline agreed in writing and you ask to cancel, a partial refund may be available under the written terms provided before payment. The amount and timeline are confirmed in writing.
4. Other non-refundable situations
Subject to the call-alert pre-activation refund above and any written plan terms, a refund may not be available when:
- You cancel after the agreed service has started
- You provided incorrect details (e.g., wrong DS-160, login credentials)
- You fail to respond to communication that delays your booking
- The embassy or platform changes their availability policies suddenly
5. Refund Process
Eligible refunds are processed within 7-10 business days to your original payment method.
6. Contact for Refund
To request a refund, email us at support@visahurry.com or message us on WhatsApp: +91 6377552889