We believe in transparency and fairness. Our refund policy reflects the high-effort nature of slot tracking.
1. Pay-After-Delivery (if applicable)
In most cases, you only pay once we successfully secure a slot. No upfront payment = no refund needed.
2. Advance Payments and Prepaid Plans
If you've paid upfront, you may be eligible for a partial refund only if we fail to deliver within the agreed timeline and you request cancellation.
This is the rule that applies to the 20–25% advance taken on urgent H1B and H4 cases, where the target date is inside 30 days. If no suitable slot is booked within the timeline agreed in writing and you ask to cancel, that advance is refundable on the same partial basis. The timeline and the exact amount are confirmed in writing before you pay anything.
3. Non-Refundable Situations
- You cancel the service midway
- You provided incorrect details (e.g., wrong DS-160, login credentials)
- You fail to respond to communication that delays your booking
- The embassy or platform changes their availability policies suddenly
4. Refund Process
Eligible refunds are processed within 7-10 business days to your original payment method.
5. Contact for Refund
To request a refund, email us at support@visahurry.com or message us on WhatsApp: +91 6377552889